Privacy Policy

OutWax Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our ear wax removal services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

a. Personal Identification Information

• Name
• Email address
• Phone number
• Address (if provided)

b. Health Information (Special Category Data)

• Relevant medical history related to ear health
• Information provided during consultations or bookings

c. Technical Data

• Pages visited
• Time spent on the website
• Device and browser information

d. Booking Information

• Appointment and booking details
• Communication records

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide safe and effective ear wax removal services
• To manage bookings and appointments
• To respond to enquiries and communicate with you
• To improve our website and services
• To comply with legal and regulatory obligations

We only process health-related data where necessary for the provision of healthcare services and with appropriate safeguards.

3. Legal Basis for Processing

We process your data under the following legal bases:

• Consent – for health-related information
• Contract – to provide our services
• Legal Obligation – to comply with applicable laws
• Legitimate Interests – to improve services and manage operations

4. How We Share Your Information

We do not sell or rent your personal data.

We may share your data with:

• Healthcare professionals involved in your care
• Service providers (e.g. booking systems, IT support)
• Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and in compliance with data protection laws.

5. Data Retention

We retain personal data only for as long as necessary:

• Medical records: in line with UK healthcare retention guidelines
• General enquiries: up to 12 months
• Marketing data: until consent is withdrawn

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

7. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies

Our website may use cookies to improve your browsing experience. You can manage or disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

OutWax Ltd
Email: enquiries@outwax.co.uk
Phone: +44 (0)7377 470751

12. Consent

By using our website and services, you agree to the terms of this Privacy Policy.